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Redbox News
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| February 3, 2010, 5:17 pm |
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Reported by: Tim Vetscher
PHOENIX -- The Arizona Better Business Bureau has received numerous complaints about the popular DVD rental company Redbox.
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| December 22, 2009, 11:03 pm |
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Updated: Monday, 21 Dec 2009, 10:02 PM CST
Published : Monday, 21 Dec 2009, 4:26 PM CST
By Lauren Cohn, FOX Chicago News
Chicago - Red alert on Redbox: Consumer complaints have been piling up after customers claim they've unfairly been charged late fees.
FOX Chicago News looked at the Chicago-area based DVD rental business.
"Hard to imagine how a dollar night turn into $380,” the plaintiff's attorney Jeff Millar said.
Millar said more than 200 complaints have been filed with the Federal Trade Commission since January of this year.
He argued the problem starts with Redbox's Web site.
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| November 19, 2009, 3:39 pm |
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Originally posted by Susanne Ault - Video Business - November 18
Lawyers behind the late-fee class-action lawsuit against Redbox have launched a Web site to locate additional plaintiffs and offer education about the case.
At the site www.RedboxLateFees.com, people can figure out if they are eligible to join the suit. There also will be regularly posted updates about the case and other related news items relating to Redbox.
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| November 10, 2009, 12:20 pm |
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Festooned with the slogan "no late or hidden fees ever," Redbox's bright red kiosks offer rental DVDs for a dollar a night; keep a movie longer than 24 hours, and you'll be charged $1 for every subsequent night, or you can keep a title for $25. So ... are those charges for additional nights de-facto—and hence, "illegal"—late fees, as a new lawsuit claims? Video Business reports that the class-action lawsuit was filed by Illinois resident Laurie Piechur, who apparently got fired up after she found twin $25 charges on her credit card for two Redbox movies she never returned ("27 Dresses" and "Fool's Gold").
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| October 26, 2009, 2:45 pm |
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Plaintiff claims she was charged despite company policy
By Jon Hood
ConsumerAffairs.com
Embattled DVD vendor Redbox has already fought plenty of legal fires this year, but now the company has a consumer class action on its hands. Laurie Piechur, of St. Clair, Ill., accuses the company of routinely charging fees to consumers who return videos late, despite the company's claim that it never charges late fees of any kind.
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