Featured Redbox Late Fees Case
A single mother in Illinois was attracted to lower rental fees of only $1 per night and the guarantee of “no late fees,” she recently rented various DVDs from Redbox. She was then unpleasantly surprised when she returned some DVDs shortly after the 9:00 p.m. return deadline only to find out she was charged another $1.
Her children unfortunately lost two other DVDs she watched with them, and knowing she would have to pay some amount for a replacement, she was shocked when Redbox automatically charged her $25 per DVD – more than triple the price it charges to buy used DVDs available from its kiosks for only $7.
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